Page 21 - hisdeSAT annual report 2013

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in Spain and abroad.
system is certified by AENOR and is recognised both
9001 Quality Management System since 2008. This
Also in terms of quality, Hisdesat has had an ISO

services.
service delivery
Excellence rests on the premise of the quality of those
for excellence in customer
its foundation, been the company’s main mission.
Excellence in providing services to its clients has, from we can continue aiming

With this premise of quality,
Administrative
Intermediate Degrees

Advanced Degrees
Xtar LLC.
USA) control stations, through its investee company
the Ottawa (Canada) and Mount Jackson (Virginia,
It also uses an equivalent number of employees in

Maspalomas (Gran Canaria).
satellite control stations at Arganda (Madrid) and
13%
operators and maintenance personnel for the
employs more than 30 professionals, including
68%
In addition to its own staff, Hisdesat indirectly

and INGENIO.
19%
Earth Observation Programme (PNOTS) with PAZ
programmes and projects, in the framework of the
relating to the development of the company’s new
have grown by 37%, largely to meet the needs
Over the last three years, human resources

Arganda (Madrid) and Maspalomas (Gran Canaria).
and in the Control Centres for satellite operations at
employees, who work in the company’s head offices
The company’s current workforce consists of 33
staff are in administrative roles.
degrees and 19% having 3-year degrees. 13% of the
The Team
with over 68% having 5-year or advanced university
reliability of procedures. Our staff is highly qualified,
in terms of both the internal training resources and the
Our objective is one of constant quality improvement,

AND QUALITY

2.4 PROFESSIONAL PROFILE